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Army Welfare Service


The Army Welfare Service (AWS) is the Army’s professional welfare provider; it delivers a comprehensive and confidential welfare service responsive to the needs of individuals, families and the Chain of Command in order to maximise the operational effectiveness of Service Personnel.

AWS delivers its services via Personal Support and Community Support, and in addition, AWS sponsors WRVS and has responsibility for the Service Cotswold Centre.

Personal Support

Personal Support staff provide accessible, independent, confidential and professional specialist welfare services to Service Personnel and their families; and in doing so strengthen and enhance the resilience and resourcefulness of Service personnel and their families.

Specialist advice is also provided to the Chain of Command and outside agencies and is delivered by Army Welfare Workers and Personnel Recovery Unit Social Workers.

Personal Support services help with matters such as Domestic Abuse, Child & Adult Safeguarding, Bereavement, Relationship Difficulties, Stress & Anxiety Management, Emotional Well-being, and Signposting.

For all Personal Support enquiries and referrals please contact the Intake and Assessment Team (the AWS welfare single point of contact) at: [email protected] or 01904 882053 (civ) / 94777 3053 (mil).

Community Support

Community Support secures or directly provides learning and personal development opportunities for military personnel and their families wherever they are living. Non-formal education opportunities are provided within Community, Youth and Play Centres and Projects to children, young people and their families throughout the year and across the UK and overseas.

Community Support delivers additional activities during school holidays, including Easter and Summer programmes and offsite residential experiences. Community Support staff adopt best practices, are compliant with government legislation and guidelines, and in doing so promote a stronger sense of community and well-being.