The Army Personnel Centre Helpdesk ([email protected]) provides assistance to Army units, outside agencies and the general public who are inquiring about the disclosure of information held on officers and soldiers.
They do not hold unit addresses or telephone numbers for units or Army personnel. These details can be obtained from the MOD Operator on 0141 248 7890.
The Army Personnel Centre Helpdesk does not deal with pay or pension matters. For enquiries relating to these, and for medal enquiries please contact the Pay and Pension Help Desk on 0800 085 3600.
British Army service records
The Army Personnel Centre (APC) Disclosures Section has access to army service records for deceased officers and soldiers whose service ended after 1963.
Applications can be made online for copies of archived service records by clicking on the link here; Get a copy of military records of service: Apply for the records of a deceased serviceperson (GOV.UK)
You can also apply for the records of Polish service personnel who served with the British in World War Two via the link above.
If an individual discharged before the end of 1963 or has a date of birth before or up to 1 of January 1939 then the file will have now been transferred to the National Archives (TNA) as part of the Defence Records Management Project.
To request a Record of Service from TNA please use the following link: Request a military service record - The National Archives
Former Army personnel who wish to receive copies of their service records under the Data Protection Act are required to submit a Subject Access Request (SAR), accompanied by verification of identify (a photocopy of a photo card driving license or a copy of passport and a utility bill showing current address) to the following address:
APC MS Support - Disclosures 2
MP 535,
Kentigern House,
65 Brown Street,
Glasgow
G2 8EX
Tel: 0345 600 9663
Fax: 0141 224 3172
Email: [email protected]
The Army Personnel Centre Disclosures 3 section is the focal point for requests for Medical records under the Data Protection Act 1998 for ex-Army personnel. Requests should be made in writing including proof of ID (a photocopy of your driving license or passport and recent utility bill) to:
APC MS Support - Disclosures 3
MP 525,
Kentigern House,
65 Brown Street,
Glasgow
G2 8EX
Tel: 0345 600 9663
Fax: 0141 224 3172
Email: [email protected]
Prospective employers may obtain a reference for ex-Army personnel by writing to:
APC MS Support - Disclosures 1
MP 520,
Kentigern House,
65 Brown Street,
Glasgow
G2 8EX
Tel: 0345 600 9663
Fax: 0141 224 3172
Email: [email protected]
Please note that the written consent of the individual to disclose the information should be forwarded with the request for a reference. We will endeavour to answer requests for information within 20 working days.