We use cookies to improve your experience on our website and ensure the information we provide is more relevant. If you continue without changing your cookie settings, we will assume you are happy to accept all cookies on the Army website. You can change your cookie settings at any time.


Army Welfare Service

The aim of AWS is to provide a comprehensive, professional and confidential welfare support service responsive to the needs of individuals, families and the chain of command in order to maximise the operational effectiveness of servicemen and women

About the Team

Personal Support (PS)

Personal Support Staff provide accessible, independent, confidential and professional specialist welfare services to soldiers and their families with any personal or family difficulty, thereby strengthening and enhancing the resilience and resourcefulness of soldiers and their families.

Specialist advice is also provided to the CoC and outside agencies and is delivered by Army Welfare Workers (AWWs) and Personal Recovery Unit Social Workers (formerly Casualty Key Workers), assisted by Gurkha Support Workers (GSW).

For all Personal Support enquiries and referrals please contact the Intake and Assessment Team on the below details:

Email: RC-AWS-IAT-0Mailbox@mod.uk
Civ: 01904 882053

Community Support (CS)

Community Support, through Community Development Workers, secure or directly provide learning and personal development opportunities for military personnel and their families wherever they are living. Non formal education opportunities are provided within Community, Youth and Play Centres/Projects focusing on the provision of learning and personal development activities to children, young people and their families throughout the year and across the UK and overseas.

CS delivers additional activities during school holidays, including Easter and Summer programmes and offsite residential experiences. Community Development Workers adopt best practice, compliant with Government legislation and guidelines, and in doing so promote a stronger sense of community and wellbeing.


HIVE Information Support Officers provide low level primary welfare information through a network of HIVE office locations and blogs. They also provide a signpost to other AWS pillars as and when necessary.

Joint Service Housing Advice Office (JSHAO)

The JSHAO are a Tri-Service focal point for civilian housing information for Service Personnel and their families wishing to move to civilian accommodation at any point in their career. They also provide housing advice to those during Armed Forces Resettlement to assist the transition to civilian life. Delivered through briefings, Housing Matters magazine publication, and one to one consultations. JSHAO also manages the MoD Referral Scheme supporting Social Housing in conjunction with Local Authorities and their Agents.

Services Cotswold Centre (SCC)

The Services Cotswold Centre is a tri-Service short-term family accommodation facility delivered by HQ AWS. It is managed by a tri-Service management board and has capacity for up to 60 families (including two disabled units). It is available to all ranks from all three Services who may be between assignments, retiring from the Services, be in need of a family holiday or weekend break or any other reason including welfare or emergency evacuation from overseas.


The AWS sponsors the WRVS Services Welfare staff to assist COs in providing welfare support to single and unaccompanied soldiers in military establishments in UK, Germany, Canada, Cyprus, Northern Ireland and the Falklands Islands. Together with units, they provide leisure facilities in a non-alcoholic environment and a place for soldiers to relax away from the work environment.
Confidentiality Code

AWS operates a strict confidentiality policy, in accordance with legal requirements, to ensure that personal information is not passed to anyone outside of AWS without the person's consent. There are a few exceptions to this principle involving situations when there is risk to self or other, serious criminal acts including breaches of security or if operational effectiveness is seriously compromised. Everyone, who uses the AWS, has a right to see personal information held about them, this is in accordance with the Data Protection Act 1998.


For all general enquiries please contact HQ AWS on the following Multiuser Mailbox