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Casualty procedures

If something serious happens to a soldier the Army will normally inform nominated Emergency Contacts (EC) in person.

The Joint Casualty and Compassionate Centre (JCCC) is primarily responsible for monitoring and actioning certain procedures for Army personnel if they become notifiable casualties both in the UK and overseas, and also for their dependants overseas. These roles ensure that the nominated Emergency Contact is notified appropriately and as quickly as possible. Notification is carried out by a Casualty Notification Officer (CNO).

The JCCC is also responsible for authorising Compassionate Leave Travel from overseas for Service personnel, their dependants based overseas, Reservist personnel.

The JCCC is manned 24 hours a day, 365 days per year, and is located at:

Joint Casualty and Compassionate Centre Service
Personnel and Veterans Agency
RAF Innsworth

JCCC Tel: (0044) 01452 519951
Deceased Estates: Extension 5680
Graves and Memorials: Extension 6304

Dangerously Ill - Forwarding of Relatives (DILFOR)

The JCCC will authorise and, in the case of travel overseas, make arrangements for DILFOR travel.

This allows two people to be moved at public expense from anywhere in the world to visit a serviceperson at their bedside, if they are listed as Very Seriously Ill (VSI), Seriously Ill (SI), Incapacitating Illness/Injury (III) or Unlisted (UL) and the medical authorities have recommended such a visit.


Repatriation of the dead

In the event that a soldier dies in service abroad, the Ministry of Defence will endeavour to repatriate his or her body, wherever possible, as soon as is practicable. This is done at the Army's expense.

The MOD has an overall coordination role in the repatriation process.

The soldier's next of kin and emergency contacts will be kept informed at all times during the process, and consulted on all key decisions.

The repatriation is a formal military ceremony and the exact arrangements for repatriation vary from case to case, but in general terms the following apply:

  • when a soldier is killed overseas, his or her body will be flown back to the UK by RAF aircraft
  • the aircraft will usually land at at RAF Brize Norton in Oxfordshire
  • the repatriation ceremony will take place during normal working hours
  • a band may occasionally be present, as may the media, although only with Ministerial consent and dependent on circumstances
  • in some cases a military bearer party will convey the coffin from the aircraft to the hearse

The wishes of the deceased's family will be noted and adhered to as far as possible. Families are under no obligation to attend a repatriation but as it is a solemn affair, all aspects of the process are carried out with due respect and dignity regardless of family attendance.