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Personal support

The Army takes the welfare of its soldiers and their families very seriously and offers a wide range of support. This section provide information and contact details regarding welfare, legal, youth and community support; and Foreign and Commonwealth Citizens information.

Army Welfare Service Personal Support

Personal Support (PS) Staff provide accessible, independent, confidential and professional specialist welfare services to soldiers and their families with any personal or family difficulty, thereby strengthening and enhancing the resilience and resourcefulness of the soldier and their family.

PS provides specialist advice to the Army Chain of Command and outside agencies and is delivered by Army Welfare Workers (AWWs) and Personal Recovery Unit Social Workers (formerly Casualty Key Workers), assisted by Gurkha Support Workers (GSW).

Issues AWS can help with:

Relationship difficulties
CSA concerns
Parenting skills
Child care
Special Needs
Benefits information
Equal Opportunities issues

Contacting the Army Welfare Service

For all Personal Support enquiries and referrals please contact the Intake and Assessment Team on the below details:

Email: RC-AWS-IAT-0Mailbox@mod.uk

Civ: 01904 882053

Mil: 94777 3053


What about confidentiality?

AWS operates a strict confidentiality policy, in accordance with legal requirements, to ensure that personal information is not passed to anyone outside of AWS without the person's consent.

There are a few exceptions to this principle involving situations when there is risk to self or other, serious criminal acts including breaches of security or if operational effectiveness is seriously compromised.

Everyone, who uses the AWS, has a right to see personal information held about them, this is in accordance with the Data Protection Act 1998.


During deployment

Deployment support for families

While soldiers are away there is a range of support available to both Regular and TA families

Youth and community

youth and community facilities

The AWS works hand in hand with the community to deliver opportunities for service families.

Dependants' Trust

ADT logo

The Army Dependants' Trust is a charity which provides discretionary cash grants to dependants.