Our people

How we care

Army Welfare Service

The Army Welfare Service is the Army’s professional welfare provider; it delivers a comprehensive and confidential welfare service responsive to the needs of individuals and families and the Chain of Command in order to maximize the operational effectiveness of our service Personnel. The Army Welfare Service has 4 key delivery pillars: Personal Support, Community Support, Information (HIVE) Support and the Joint Service Housing Advice Office.


Personnel Support Helpline

Personal Support Staff provide accessible, independent, confidential and professional specialist welfare services to serving soldiers and their families with any personal or family difficulty, thereby strengthening and enhancing the resilience and resourcefulness of serving soldiers and their families.

Services the Intake & Assessment Team provide: Domestic Abuse, Child & Adult Safeguarding, Bereavement, Relationship Difficulties, Stress & Anxiety Management, Emotional Wellbeing, Signposting.

For all Personal Support enquiries and referrals: 01904 882053


Community Support

The purpose of AWS Community Support is to support resilience within the community by creating a range of fun, positive and safe experiences for children, young people, families and serving personnel.

Doing things together and for each other is important for the community. This provision is likely to include Community Centres, Youth Centres and community projects as well as activities for children and young people during some school holidays.

Community Support also connects with a number of agencies and organisations within the local area to access local services and support a better understanding of the Armed Forces Community. 

If you are interested in volunteering for Community Support please contact your local AWS office. 


Hive - family support around the world

The HIVE Information Service provides information on behalf of the chain of command to the Service community and welcomes enquiries from serving personnel, dependants, partners, extended families, and the wider military community including veterans and MOD civilians.

An extensive range of information is available, focusing on relocation information, local area information, education, accommodation, employment and training opportunities, childcare and travel.

Information on Hives


Services Cotswold Centre

The Services Cotswold Centre is a tri-Service short-term family accommodation facility. It is managed by a tri-Service management board and has capacity for up to 60 families (including two disabled units).

It is available to all ranks from all three Services who may be between assignments, retiring from the Services, be in need of a family holiday or weekend break or any other reason including welfare or emergency evacuation from overseas.

Services Cotswold Centre


Joint Service Housing Advice Office

The Joint Service Housing Advice Office is the MOD’s tri-service focal point to provide service personnel and their dependants with civilian housing information for those wishing to move to civilian accommodation at any time in their career, and for those during resettlement to assist with the transition to civilian life.

Joint Service Housing Advice Office



The Army Welfare Service sponsors the WRVS Services Welfare staff to assist in providing welfare support to single and unaccompanied soldiers in military establishments. Together with units, they provide leisure facilities in a non-alcoholic environment and a place for soldiers to relax away from the work environment.

AWS operates a strict confidentiality policy, in accordance with legal requirements, to ensure that personal information is not passed to anyone outside of AWS without the person's consent. There are a few exceptions to this principle involving situations when there is risk to self or other, serious criminal acts including breaches of security or if operational effectiveness is seriously compromised. 



Any vulnerable soldier or family member phoning, writing or emailing the trained civilian support staff of Forcesline receives guidance as to what their options are. The soldier or family member must then make their own decision as to how to progress the issues raised.

Forcesline is a free service that is operated by the Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help.

From UK: 0800 731 4880
From Germany: 0800 1827 395
From Cyprus: 800 91065

Forcesline website


The Army Mediation Service

The Army Mediation Service (AMS) provides soldiers and civil servants with the opportunity to address workplace relationships which have broken down by offering resolution at the appropriate level of escalation. Mediation is most effective when used to address problems when they first occur so that individuals can resolve issues before they get out of hand.

The AMS can be contacted for advice and support on 96770 7691 or 0306 770 7691 or e-mail Army-Mediation-0Mailbox@mod.gov.uk.

Army Mediation Service poster


Speak Out

The Army’s Speak Out team provides confidential support for anyone experiencing unacceptable behaviours and also offers support to the CoC. It is staffed by military personnel and is open every day from 0830-1700 Monday to Friday excluding bank holidays and Christmas stand down.

Speak out signposts Service Personnel to suitable contacts in their units to enable the problem to be addressed at the most appropriate level of escalation. Contact us on Mil 96770 4656 or Civ 0306 770 4656 and the e-mail address is Army-SpeakOut@mod.gov.uk

Speak Out poster