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Personnel support

The Army takes the welfare of its soldiers and their families very seriously and offers a wide range of support. This section provide information and contact details regarding welfare, legal, youth and community support; and Foreign and Commonwealth Citizens information.

The Army Welfare Service (AWS)

The aim of AWS Personal Support is to help serving married and single personnel and families with any personal or family difficulties that arise, by providing a confidential, comprehensive and professional welfare service.

A mixture of military and civilian Army Welfare Workers are available in the UK, British Forces Germany and BATUS (Canada). Casualty Key Workers are also available in the UK to provide specialist support to injured soldiers.

HIVE Information Centres provide information support to all members of the Service community. To find out about relocation, unit facilities, accommodation, education, healthcare facilities and other local information contact your nearest HIVE via the link in the right-hand panel.

Issues AWS can help with:

Relationship difficulties
Bereavement
CSA concerns
Parenting skills
Child care
Special Needs
Benefits information
Housing
Debt
Equal Opportunities issues
Army Welfare Service

Contacting the Army Welfare Service

The Army Welfare Information Service has been temporarily suspended

In a Compassionate Emergency, please contact:

The Joint Casualty and Compassionate Centre (JCCC) on: 01452 519 951
For all Veteran matters including medals, pensions and Welfare Support please contact Service Personnel Veterans Agency (SPVA) on: 0800 169 2277

Contact numbers for your local AWS, AFF & HIVE offices are available through the military directory of enquiries on: 02072 189000

For other enquiries please contact the SSAFA helpline on: 0845 241 7141

SSAFA lines are open, Monday-Friday 10.30am-7.30pm.

What about confidentiality?

AWS operates a strict confidentiality policy, in accordance with legal requirements, to ensure that personal information is not passed to anyone outside of AWS without the person's consent.

There are a few exceptions to this principle involving situations when there is risk to self or other, serious criminal acts including breaches of security or if operational effectiveness is seriously compromised.

Everyone, who uses the AWS, has a right to see personal information held about them, this is in accordance with the Data Protection Act 1998.

During deployment

Deployment support for families

While soldiers are away there is a range of support available to both Regular and TA families

Youth and community

youth and community facilities

The AWS works hand in hand with the community to deliver opportunities for service families.

Dependants' Trust

ADT logo

The Army Dependants' Trust is a charity which provides discretionary cash grants to dependants.