The Army takes the welfare of its soldiers and their families very seriously and offers a wide range of support. This section provide information and contact details regarding welfare, legal, youth and community support; and Foreign and Commonwealth Citizens information.
Contacting the Army Welfare ServiceThe Army Welfare Information Service has been temporarily suspended
In a Compassionate Emergency, please contact:
The Joint Casualty and Compassionate Centre (JCCC) on: 01452 519 951
For all Veteran matters including medals, pensions and Welfare Support please contact Service Personnel Veterans Agency (SPVA) on: 0800 169 2277
Contact numbers for your local AWS, AFF & HIVE offices are available through the military directory of enquiries on: 02072 189000
For other enquiries please contact the SSAFA helpline on: 0845 241 7141
SSAFA lines are open, Monday-Friday 10.30am-7.30pm.
What about confidentiality?
AWS operates a strict confidentiality policy, in accordance with legal requirements, to ensure that personal information is not passed to anyone outside of AWS without the person's consent.
There are a few exceptions to this principle involving situations when there is risk to self or other, serious criminal acts including breaches of security or if operational effectiveness is seriously compromised.
Everyone, who uses the AWS, has a right to see personal information held about them, this is in accordance with the Data Protection Act 1998.