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Welfare and Support

As well as the rewards and pleasures associated with military life, there are particular demands and challenges that come out of the special nature of life in the Army. The Army recognises this and there are many layers of welfare support available.

Army Welfare Service

Much of the support available to Army personnel and their families is given through the Army Welfare Service (AWS), a professional and confidential welfare support service for servicemen and women and their families, wherever they are located.

The Army Welfare Service has three main tasks: Community Support, Personal Support and HIVE information services.

The Army Welfare Information Service has been temporarily suspended

In a Compassionate Emergency, please contact:

The Joint Casualty and Compassionate Centre (JCCC) on: 01452 519 951
For all Veteran matters including medals, pensions and Welfare Support please contact Service Personnel Veterans Agency (SPVA) on: 0800 169 2277

Contact numbers for your local AWS, AFF & HIVE offices are available through the military directory of enquiries on: 02072 189000

For other enquiries please contact the SSAFA helpline on: 0845 241 7141

SSAFA lines are open, Monday-Friday 9.00am-5.30pm.

Chaplaincy support

Chaplaincy support is available for all family members of service personnel and those dealing with casualties. This support is confidential and outside of the Chain of Command.

Chaplains provide support to all regardless of faith and can be contacted via the unit. If you wish to contact a Chaplain please email: epadre@armymail.mod.uk.

Army Recovery Capability

The Army Recovery Capability provides wounded, injured or sick soldiers access to the key services and resources they need to help them return to duty or become a civilian.


Personnel support

Soldier with child

The Army takes the welfare of its soldiers and their families very seriously and offers a wide range of support.


Transition refers to the whole process from the decision to leave the Army to finally becoming a settled veteran.


member of HIVES team

The HIVE is an information network available to all members of the Service community.

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