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Welfare and Support

As well as the rewards and pleasures associated with military life, there are particular demands and challenges that come out of the special nature of life in the Army. The Army recognises this and there are many layers of welfare support available.

Army Welfare Service

The Army Welfare Service is the Army’s professional welfare provider; it delivers a comprehensive and confidential welfare service responsive to the needs of individuals and families and the Chain of Command in order to maximize the operational effectiveness of our servicemen and women. The Army Welfare Service’s remit includes Regular Soldiers, their families and communities, the Army Reserve and Reservists and, in certain circumstances, Veterans, other Services and MoD civilians serving overseas.

The Army Welfare Service has 4 key delivery pillars: Personal Support, Community Support, Information (HIVE) Support and the Joint Service Housing Advice Office.


Joint Service Housing Advice Office (JSHAO)

The JSHAO is a Tri-Service focal point for civilian housing information for Service Personnel and their families wishing to move to civilian accommodation at any point in their career, and provides housing advice to those during Armed Forces Resettlement to assist the transition to civilian life. Delivered through briefings, Housing Matters magazine publication, and one to one consultations. JSHAO also manages the MoD Referral Scheme supporting Social Housing in conjunction with Local Authorities and their Agents. JSHAO staff operate from HQ AWS.

For all JSHAO enquiries please contact JSHAO on the below email:


Services Cotswold Centre (SCC)

The SCC is a tri-Service short-term family accommodation facility delivered by HQ AWS. It is managed by a tri-Service management board and has capacity for up to 60 families (including two disabled units). It is available to all ranks from all three Services who may be between assignments, retiring from the Services, be in need of a family holiday or weekend break or any other reason including welfare or emergency evacuation from overseas.


Further information

Contact numbers for your local AWS, offices (including HIVEs, JSHAO and the SCC) are available through the military directory of enquiries on: 02072 189000

For all Veteran matters including medals, pensions and welfare support, please contact Veterans UK on 0808 1914 2 18 or visit: https://www.gov.uk/government/organisations/veterans-uk/about.

In a Compassionate Emergency, please contact:

The Joint Casualty and Compassionate Centre (JCCC) on: 01452 519 951

For all Veteran matters including medals, pensions and Welfare Support please contact Service Personnel Veterans Agency (SPVA) on: 0800 169 2277

For other enquiries please contact the SSAFA helpline on: 0845 241 7141

SSAFA lines are open, Monday-Friday 9.00am-5.30pm.


Chaplaincy support

Chaplaincy support is available for all family members of service personnel and those dealing with casualties. This support is confidential and outside of the Chain of Command.

Chaplains provide support to all regardless of faith and can be contacted via the unit. Find out more about Army Chaplains

Army Recovery Capability

The Army Recovery Capability provides wounded, injured or sick soldiers access to the key services and resources they need to help them return to duty or become a civilian.


Personnel support

Soldier with child

The Army takes the welfare of its soldiers and their families very seriously and offers a wide range of support.


Transition refers to the whole process from the decision to leave the Army to finally becoming a settled veteran.


member of HIVES team

The HIVE is an information network available to all members of the Service community.

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