This page is about two things - confidential advice and confidential financial help.  If you are not sure what to ask for, contact your nearest Regimental Headquarters office (see 'Contact Us' on the left) and we will provide impartial advice in the strictest confidence. 

Confidential Advice

If you, or a member of your family need support or guidance that is totally independent of the chain of command,  there is a confidential helpline open from 10.30 a.m. to 10.30 p.m. each day, every day of the year.  The numbers are:

United Kingdom - 0800 731 4880

Germany - 0800 1827 395         

Cyprus - 0800 91065

Rest of the World ++44 1980 630854
  
Operations - Paradigm Homelink Service, Enter 2999 at the PIN prompt.

Additionally you can write to:

CSL
PO Box 1312 FREEPOST
Pewsey
Wiltshire
SN9 6NN

or e-mail via the SSAFA Forces Help website.

Financial Help

Did you serve in the King's Own Royal Border Regiment, the King's Regiment, the Queen's Lancashire Regiment or one of their predecessor Regiments?  Did a member of your family serve in the King's Own Royal Border Regiment, the King's Regiment, the Queen's Lancashire Regiment or one of their predecessor Regiments?  (See the list below). 

The Duke of Lancaster's Regiment Regiment has charitable funds which can be used to help eligible persons in cases of need.  Some of these funds come from income from Regimental investments, but most importantly from the generosity of the serving Kingsmen and their officers, who volunteer to pay a day's pay each year into the Duke of Lancaster's Regiment Charity.

If you need help and you think that you may be eligible to request support from the Regiment, then you should straight away phone your local Soldiers, Sailors and Airmen's Families Association (SSAFA) Forces Help Office (phone numbers in your phone directory) or see their web page here.

Alternatively you can contact the local County Field Officer of the Royal British Legion.  Again the number is in the phone book.  Details of the Royal British Legion's Welfare support are given here.

The SSAFA Forces Help office or the Royal British Legion County Field Officer will arrange that you are visited and your need discussed.  If you are eligible, your details will be forwarded to the Regiment.  The Regiment's benevolence committees will then make a decision and you will be notified of the outcome as soon as possible.

Finally, do remember that our funds have been provided by the personal generosity of our soldiers.  They are charitable in status and can only be given out in cases of clear need to eligible applicants.

The predecessor Regiments of the Duke of Lancaster's Regiment were:

The King's Own Royal Regiment
The Border Regiment
The King's Own Royal Border Regiment
The King's Regiment (Liverpool)
The Manchester Regiment
The King's Regiment
The East Lancashire Regiment
The South Lancashire Regiment
The Loyal North Lancashire Regiment
The Lancashire Regiment
The Queen's Lancashire Regiment