Currently, there are 3 ways a pension can be paid.
From April 2005 all new service pensioners had to receive their pensions through the bank. All pensioners are being strongly encouraged to receive their pensions through their bank accounts as they will receive the pension earlier, they do not need to wait for many hours at the PPO on the first few days of the month and for the prevention of fraud.
If you require assistance or have a query about your pension, your first point of contact should be one of the 3 pension payment information officers (PPIOs). The PPIOs are located at your pension paying office. If they are unable to answer your questions they will liase directly with SPVA to pursue your enquiry.